The process of making a claim can be challenging, and having support may help. We have some suggestions about support for your wellbeing and support to help you with the claim process.
The first step is to receive treatment for your injury from your health provider. This could be through your doctor, physiotherapist, or counsellor. You can bring a support person to these appointments.
When you first receive treatment for your injury, your health provider can make an ACC claim on your behalf.
Most health providers registered with ACC can lodge (make) a claim. Learn more about what to do if you are injuredopen_in_new.
You can make a treatment injury claim to ACC if you have an injury caused by treatment from a Registered Health Professional. This includes injuries caused by treatment for an injury ACC has already covered.
If the injury is covered then ACC may pay some of your medical, therapeutic and rehabilitation costs.
ACC can cover a treatment injury if:
Any treatment provider registered with ACC can lodge a treatment injury claim, it does not need to be the provider who delivered the treatment that caused the injury.
Sensitive claims are for mental and/or physical injuries caused by sexual abuse or sexual assault.
You can find a free therapist on the ACC’s Find Support websiteopen_in_new, and they can make an ACC claim for you.
You can also talk to your GP or another health provider, and they can lodge a sensitive claim for you. If you have trouble finding or contacting the right provider, ACC can help you make an appointment. Find out how to contact ACCopen_in_new.
You can make a claim even if it has been many years since the abuse, and it has not been reported it to the police or other authorities.
Any of the health practitioners below can make a sensitive claim for you:
Learn more about making a sensitive claimopen_in_new on the ACC website.
The process of making a claim can bring up a range of emotions. We encourage you to find the support that is right for you. We have some suggestions about support for your wellbeing and support to help you with the claims process.You can also contact Safe to Talkopen_in_new, the 24/7 confidential sexual harm helpline at 0800 044 334.
You can give someone authority to talk to ACC on your behalf. You can give them this authority:
during a phone call with ACC for a specific action
in writing if you want someone to act on your behalf long-term.
You can also give them different levels of access to your information.
ACC’s Navigation Services give free, independent advice or guidance on accessing ACC support. There is also Te Ara Tuhono – a Kaupapa Māori Navigation Service, delivered through Māori providers.
Find out more about ACC’s Navigation Servicesopen_in_new.
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