How do I make a complaint about the Ministry of Education Sensitive Claims team's response?

How do I make a complaint about the response to my claim? 

Learn what support is available to help you with making a complaint.  

If your complaint is about how the Sensitive Claims team has handled a part of your claim, you can make a complaint to them.

Find out how to make a complaint about the Sensitive Claims Teams response to your claim.

You can make a complaint about the response to your records request by email, phone, or post 

Contact the MoE Sensitive Claims team by:

• email: Sensitive.Claims@education.govt.nz  
• freephone (within NZ): 0800 663 252
• post to:   
  Sensitive claims  
  Ministry of Education  
  PO Box 1666  
  Wellington 6140. 

You can also make a complaint to the Privacy Commissioner or the Ombudsman    

The Privacy Commissioner and Ombudsman may only investigate complaints if you have already tried making a complaint to the Ministry of Education. 

You can also get legal advice and support if you want to make a complaint. 

The Privacy Commissioner

The Privacy Commissioner deals with complaints about your rights to access and correct your personal information.  

For example, you can complain to the Privacy Commissioner if you are unhappy with the Ministry of Education's response to your complaint about redacting the wrong information from your copy of records about you.

Learn how to make a complaint with the Privacy Commissioner.

The Office of the Ombudsman

The Ombudsman deals with complaints about government agencies.  For example, you could complain to the Ombudsman if you are unhappy with the Ministry of Education's response to your complaint about:

• them continuing to call your phone number, after you asked them to email you instead
• not providing you with the information you requested
• their decision not to give you access to records about a deceased whānau member.

Find out how to make a complaint to the Ombudsman.