Can I get my records from MSD Historic Claims?

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Last updated: January 29, 2025

Ask for your records at the same time you make your claim. Learn where you can find support to help you during this process. 

You can ask for a copy of your records at any time  

If you did not want a copy of your records when you first made your claim, you can change your mind at any time during the claims process.

If MSD holds a copy of your records and your claim has closed, MSD will still provide a copy. If MSD does not hold a copy, and you decide you want your files after your claim has closed, then MSD will transfer you to Oranga Tamariki.
Learn where you can find support to help you before, during and after the records request process.  

To request your records after registering a claim, contact Historic Claims: 

Historic Claims will send you a letter to say they received your request. 

You can request living whānau records if they have registered a claim 

If a living whānau member registered a claim of abuse, and you have their written permission, you can apply for information Historic Claims has about them, including their records.

Historic Claims will want to see an Authority to Act form that your whānau member has signed, giving you permission to access their records.

They may also want to speak with your whānau member, to make sure they understand what it means to sign the form. 

You may be able to request deceased whānau records 

If you have whānau who registered a claim and has since passed away, you may be able to access their records by requesting them from Historic Claims as an Official Information Act request.

Find out about your rights under the Official Information Act

If you are not eligible to make a claim, you can get your records from Oranga Tamariki 

If you are not eligible to make a claim or MSD Historic Claims no longer has your records when you ask for them, you can request your records from Oranga Tamariki