Making a complaint can bring up a range of emotions. Learn where you can find support to help you.
You do not have to accept the Ministry of Social Development's (MSD’s) offer. If you do not accept their offer, they will talk to you about what other options are available.
If you had an individualised claim assessment, your options include:
If MSD reviews your individualised claim assessment, they will go through their decision with you once their review is finished. They may also find further information during the review which they can give you.
They may discuss a payment offer with you. This payment offer could be higher than or the same as their original offer.
You may want to get legal advice about your options before you decide whether to accept this offer.
If you are unhappy with the rapid payment offer, your options include:
Learn about where you can get legal advice and support.
If you are still unhappy about MSD’s response to your individualised assessment claim (or you are unhappy with the rapid payment offer), you can make a complaint to MSD.
If you are still unhappy after making a complaint to MSD, you can take your complaint to the Ombudsman.
You can do it by:
Find out how the Ombudsman can help you.
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