What is redress?

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Last updated: February 4, 2025

Redress broadly means to make right what is wrong. Nothing can completely make right the harm that was done to survivors of abuse in care. Redress is about taking meaningful steps towards this goal.

This topic may bring up a range of emotions. We have some suggestions of help and support that is availalabe to you.

The Abuse in Care Royal Commission of Inquiry’s interim redress report, published in December 2021, says that redress for survivors of abuse or neglect in care should include:

  • apologies
  • payments of money
  • rehabilitation
  • connection to support services
  • those in power accepting responsibility for abuse that occurred and
  • preventing further abuse. 

Some redress is currently available 

Payments, apologies, and other support and rehabilitation services may be available currently for survivors of abuse in care.

You can make a claim of abuse for redress to the organisation that was responsible for your guardianship or care (or has taken responsibility for redress).

Learn more about the redress process and organisations that offer redressFor people who choose to make a claim for redress, this can be a challenging process. Learn where you can find support to help you make a claim. 

Royal Commission recommends the current redress system needs improvement 

In December 2021 the Abuse in Care Royal Commission of Inquiry published their initial investigation into the ways people who have experienced abuse in care can currently get redress.

The investigation found that current redress processes fail to produce fair, consistent or good outcomes for survivors and their whānau. Current redress does not meet the needs of survivors and does nothing to prevent further abuse.

Learn more about the Royal Commission’s investigation into redress processes.open_in_new  

The Government has made statements saying they will work on improving redress for survivors.