How to request records from Disability Support Services

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Last updated: February 3, 2025

You can make a records request by emailing DSS

Requesting your records can bring up a range of emotions. We have suggestions of where you can find support

To request records that DSS holds about you or your whānau, email PrivacyOfficer@msd.govt.nz.

Or you can use our online records request form. This form lets you request records from more than organisation at a time.

You can request records about:  

  • yourself
  • living whānau, if they have agreed to let you request information on their behalf  
  • deceased whānau, under the Official Information Act

DSS may ask you to contact a service provider

Service providers are organisations contracted by DSS to provide disability supports and services to disabled people.  

Service providers will often hold your personal information instead of DSS. If they do, and DSS can find you on their database, DSS will give you the service provider’s contact details so you can contact them.  

If you know who your service provider is, you can contact them first and request your records, without contacting DSS. 

If you do not know which service provider provided your residential care, you can use our map and search tool to search for service providers.