Under the Privacy Act, Health NZ need to respond to your request within 20 working days. If they need more time to complete your request, they need to tell you why and how much longer it will take them.
If you need the records urgently, tell them when you make your request. Whether they can prioritise your request will be decided on a case-by-case basis.
If your request is passed to a different government department, such as the Ministry of Health, they have 20 working days to respond to your request from when they received it.
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