How do I make a complaint about Oranga Tamariki?

You can make a complaint by contacting Customer Information Requests

Making a complaint can bring up a range of emotions. We have some suggestions for where you can find support to help you during this process. You can make a complaint to Customer Information Requests by:

• filling out their online feedback formopen_in_new
• calling 0508 326 459 or using the New Zealand Relay Serviceopen_in_new and asking for Customer Information Requests
• emailing myrequests@ot.govt.nz
• visiting your local Oranga Tamariki site office (find a list of Oranga Tamariki site officesopen_in_new).

Or, you can have a support person make a complaint on your behalf.  

Find out how to get incorrect information in your records corrected.
 
Learn more about making a complaint about Oranga Tamarikiopen_in_new. 

You can also make a complaint to the Privacy Commissioner or the Ombudsman

The Privacy Commissioner and Ombudsman may only investigate complaints if you have already tried making a complaint to Oranga Tamariki. The Privacy Commissioner 

The Privacy Commissioner manages complaints about your rights to access and correct your personal information.

 
For example, you can complain to the Privacy Commissioner if you are unhappy with Oranga Tamariki's response to your complaint about redacting the wrong information from your copy of records about you. 

Learn how to make a complaint with the Privacy Commissioner. 

The Office of the Ombudsman 

The Ombudsman deals with complaints about government agencies.  For example, you could complaint to the Ombudsman if you are unhappy with the Oranga Tamariki’s response to your complaint about: 

• them continuing to call your phone number, after you asked them to email you instead
• not providing you with the information you requested
• their decision not to give you access to records about whānau. 

Find out how to make a complaint to the Ombudsman.