Learn about how to request your adoption records and what is different about the process.
Find out about making a claim with MSD Historic Claims.
Requesting your records can bring up a range of emotions. Learn where you can find support to help you on your journey.
To request your records you can:
Learn what information Oranga Tamariki will ask for when you make a request.
If you are unsure how to write your email, you can follow this template.
In the email's subject line put the name of the person you want to request records about. For example: Request for records about Jane Doe.
In your email tell Oranga Tamariki:
Learn what information Oranga Tamariki will ask for when you make a request. You could also include some of this information in your email.
If you make your request by email or in person, Oranga Tamariki will either phone you or ask you to phone Customer Information Requests with your records request. They will also call you to update you on their progress or ask you any questions.
Some people save the Oranga Tamariki phone number in their phone contacts, so they know when Oranga Tamariki is calling. However, this does not always work as staff call using different numbers or as unknown callers.
Talking to Oranga Tamariki on the phone might not work for you, or you might not want to talk to a staff member about your request over the phone.
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This webpage is about how you can ask for your records from Oranga Tamariki about your time in the guardianship or care of others.
Here records means the information an organisation has kept / made about a person.
Click here to find out more about Oranga Tamariki.
Here guardianship is when an adult is put in charge of the care of a person.
A guardian should:
Here being in the care of others means when an organisation is put in charge of a person.
The organisation decides for the person things like:
If you were adopted the way to get your records is different than what is talked about on this webpage.
Being adopted is when people:
Click here to find out how to ask for your adoption records.
You can ask for your records by:
Phone
You can phone Oranga Tamariki on:
0508 326 459
This number does not cost money to call.
When you call this number ask to speak to Customer Information Requests.
Email
You can email Oranga Tamariki at
myrequest@ot.govt.nz
Click here for more information on what to write in your email.
Visit an Oranga Tamariki office
You can visit an Oranga Tamariki office to ask for your records.
You can bring a support person with you if you want.
When you arrive at the office a staff member will give you a form to fill out.
Click here to find out what information Oranga Tamariki will ask you for.
Click here to find a list of Oranga Tamariki offices.
You may give your phone number to Oranga Tamariki when you ask for your records.
Oranga Tamariki will call you to:
Oranga Tamariki may ask you to call Customer Information Requests if you are asking for your records by:
Ask to speak to Customer Information Requests when you phone Oranga Tamariki on:
Talking to Oranga Tamariki on the phone might not work for you.
You might not want to talk to a staff member about your records on the phone.
You can tell Oranga Tamariki if you would prefer to talk to them by:
If you find it hard to use the phone the New Zealand Relay service is for people who are:
Click here to find out more about the New Zealand Relay service.
Asking for your records from Oranga Tamariki can make you feel all sorts of things.
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support if you want to talk about how it feels to get your records.
Click here to find out what support you can get.
This webpage is not in Easy Read.
Click here to download the information on this page as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library webpage.
Click here to learn about who made this Easy Read.