What services can I contact for support?

Group 10 Group 10
Last updated: January 17, 2025

There are various support groups, 24/7 helplines, and other free services. You can also find out about legal advice. 

Support services

VOYCE Whakarongo Mai

An independent charity, VOYCE Whakarongo Mai provides advocacy and support to young people currently or formerly under the guardianship or care of the government.  

Visit the VOYCE Whakarongo Mai websiteopen_in_new  

Oranga Tamariki Transition Support Services

A government service, Oranga Tamariki’s Transition Support Services offer a range of support services for young people aged 15 to 25 who were under the guardianship, custody, or care of the government for more than three continuous months.

You can:

Care Leavers Australasia Network (CLAN)

If you spent time in an orphanage, children's home, mission, foster care or other child welfare institution in New Zealand or Australia, you could get support from CLAN. They are based in Australia, so a lot of their information and support is around Australian care institutions. 

CLAN can provide:

  • free counselling
  • help to get state ward files and records
  • advocacy for justice and redress
  • information about care institutions in Australia and New Zealand (on their websiteopen_in_new).

Visit the CLAN websiteopen_in_new.

Disabled People's Assembly (DPA)

The DPA advocates for disabled people.

Contact them by:

New Zealand's Forgotten Children (Adult Care Leavers Group)

This is a private and confidential Facebook group for New Zealanders over 18 years old, who were in 'out-of-home care' as a child. 

Visit the New Zealand’s Forgotten Children Facebook pageopen_in_new

Caring Families 

Supports families and whānau who open their homes and hearts to tamariki in need of care and protection.

You can: 

Fetal Alcohol Spectrum Disorder

Provides support and advocacy for people with Fetal Alcohol Spectrum Disorder and their whānau.

Visit their websiteopen_in_new

Grandparents Raising Grandchildren

Provides specialist support services to full time grandparent and other whānau care families.

You can:

Support for people who have experienced abuse or neglect  

The Road Forward

Provides Free peer support services for adult survivors of sexual harm. 
You can:

Safe to Talk | Kōrero mai ka ora

Safe to Talk is a 24/7 sexual harm helpline provided by primary health organisations and funded by the government. If you want to talk to someone because you have experienced sexual harm, you can call the Safe to Talk helpline.  

Contact Safe to Talk by:

National Collective of Rape Crisis and Related Groups Aotearoa

If you need support because you have experienced sexual harm, you can contact a Rape Crisis centre near you. The collective is an independent charity.

Rape Crisis centres provide (for example):  

  • telephone support (0800 883 300)
  • advocacy (helping you deal with Police, ACC, Work and Income and medical professionals)
  • court support
  • social work support
  • referrals to the most appropriate help.

To find the nearest Rape Crisis Centre:

Victim Support | Manaaki Tāngata

If you have been a victim of a crime, you can call Victim Support for emotional and practical support. An independent charity, Victim Support partners with, and is contracted by, a range of government agencies.

They can also help refer you to other support services, and advocate for your rights as a victim.

You can:

Therapy through ACC 

If you have experienced sexual abuse or assault, you can access ACC-funded therapy for support. This is available to you even if you choose not to make an ACC claim or if you make a claim and are deemed ineligible for other types of support. ACC is a government agency.

You need to find a therapist first. But you can call ACC on 0800 735 566 (Monday to Friday, 8am – 5pm) for help with finding one. 

Learn more about ACC-funded therapyopen_in_new.

Find out about making a claim to ACC.

Survivor Experiences Service 

The Survivor Experiences Service was set up from the Abuse in Care Royal Commission of Inquiry.  

Led by survivors and funded by the government, SES is an independent listening service.

Learn more about the Survivor Experiences Service.

New Zealand Collective of Abuse in State Care Charitable Trust (NZCAST)

NZCAST is an independent charitable trust NZCAST that provides various support services, including:

  • counselling services specialising in trauma-informed care for survivors.
  • legal assistance on navigating legal processes related to abuse claims and accessing redress
  • peer support networks
  • educational programs focused on healing, empowerment, and personal development. 

Visit the NZCAST websiteopen_in_new.

Tautoko Tāne Male Survivors Aotearoa 

An independent charitable trust, Tautoko Tāne provides support for male survivors of sexual abuse. Services include:

  • confidential listening
  • peer support 
  • counselling
  • advocacy.

Find your nearest Tautoko Tāne Male Survivors Aotearoa support groupopen_in_new.

SNAP Aotearoa

If you were abused by a person of authority in a religious or other institution, you can get support from SNAP Aotearoa.

SNAP Aotearoa is a New Zealand chapter of an international network of support groups of people hurt by a priest, minister, bishop, deacon, nun, coach, teacher or other religious or institutional authority.  ('SNAP' stands for Survivors Network of those Abused by Priests.)

Find a SNAP support group near youopen_in_new.

Network for Survivors of Abuse in Faith Based Institutions NZ Aotearoa

This is a Facebook support group for anyone who has experienced abuse in a state or faith-based institution. 

Visit the Survivors of Abuse in Faith Based Institutions Facebook pageopen_in_new.

Helplines and general support 

You can speak to a trained counsellor. It is free to call any of these helplines if you just want someone to talk to. Many of these helplines are available 24 hours a day, seven days a week.

Lifeline

If you would like counselling, support or advice by telephone, you can contact Lifeline.  

You can:

Need to Talk?

If you are feeling stressed, a bit down or overwhelmed, you can contact Need to Talk.

You can choose to speak to a trained counsellor or a peer support worker. (A peer support worker is someone who has experienced similar life pressures as you, who can share with you what worked for them.)

You can:

OutLine 

If what you want to talk about involves your sexual orientation, gender identity or diverse sex characteristics, you can contact OutLine. You can speak to a trained volunteer who is also a member of the rainbow (LGBTQIA+) community.

You can contact OutLine from 6 - 9pm everyday by:

Visit the OutLine websiteopen_in_new.

Youthline

If you are a young person wanting to speak to a counsellor, Youthline can help.

You can: 

If you want to speak to a nurse about a health problem

It is free to call any of these helplines to talk about a health problem. Many of these helplines are available 24 hours a day, seven days a week.

Healthline

If you want to speak to a registered nurse for advice about a health problem, you can call Healthline on 0800 611 116.  

Visit the Healthline website

Alcohol and Drug Helpline

If you have problems with alcohol, cannabis or another drug, you can talk to a counsellor about it. 
You can:  

Helplines to call if you feel depressed, anxious or suicidal 

Samaritans Aotearoa New Zealand

If you are lonely, depressed, distressed or suicidal, you can call Samaritans for support from a trained volunteer.

You can:

Anxiety New Zealand

If you live with anxiety (including panic attacks, phobias and obsessive-compulsive disorders), you can get support from Anxiety New Zealand.

They provide:

  • a free telephone helpline 0800 269 4389
  • support groups
  • clinical services (in Auckland only)
  • referrals

Visit the Anxiety New Zealand websiteopen_in_new

Depression Helpline

If you are experiencing depression or anxiety, you can contact the Depression Helpline for support, tools, and information.  

You can:  

Tautoko Suicide Crisis Helpline 

If you feel suicidal or want to talk about suicide, you can call Tautoko Suicide Crisis Helpline and speak to a experienced counsellor.  

You can:

 
More mental health support groups

Find more mental health support groupsopen_in_new on the Mental Health Foundation website.